..........113
Organizational Process Performance ...............................................113
Quantitative Project Management ..................................................116
Summary ................................................................................................. 119
8 Understanding Maturity Level 5: Optimizing ...................................121
Moving from Level 4 to Level 5 ...............................................................121
The Process Areas for Maturity Level 5: Optimizing ...............................123
Organizational Innovation and Deployment ..................................123
Causal Analysis and Resolution ......................................................125
Summary .................................................................................................127
SeCtion iii iMPleMentAtion
9 Alignment of Multiple Process Improvement Initiatives ...................131
Process Improvement Team Structure ......................................................132
Integration of Existing Policies, Processes, and Procedures .
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