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iii n Contents
Collect and Review the Policies, Processes, and Procedures ............134
Examine the Interfaces ...................................................................134
Review the Roles.............................................................................134
Consider Life Cycles .......................................................................135
Consider the Level of Detail ...........................................................135
Consider the Format .......................................................................135
Measurement Programs ...........................................................................135
Collect and Review the Related Documentation ............................138
Collect Examples of Measures Presented to Management ...............138
Identify All the Groups (or Individuals) with Measurement
Responsibility ......................................................................138
Identify How the Measures Are Being Collected .....


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