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...............148
Small Organizations .......................................................................149
Point??“Counterpoint .................................................................................149
Summary ................................................................................................. 155
11 Establishing Your Process Improvement Organization .....................157
Set Up ......................................................................................................157
SCAMPI.........................................................................................158
Contents n ix
The Design Phase .....................................................................................159
The Pilot Phase ........................................................................................160
Select the Pilot Project(s) ................................................................161
Document the Success Criteria .......................................................161
Train Pilot Participants .


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