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Margaret K. Kulpa, Kent A. Johnson

"Interpreting the CMMI: A Process Improvement Approach, Second Edition"


The process is written down as the activities or steps you go through to perform
work. Your organization??™s processes must be documented to be real, to be performed
consistently, and to be improved. If your organization has undocumented
processes and you believe that these processes are used consistently then you are
living in a world of denial.
Although, the CMMI uses the term process description to refer to processes that
are documented, in normal conversation you will often hear people using just the
term process. The CMMI recommends certain attributes that are necessary when
documenting processes??”we cover those recommendations in more detail in later
chapters. So what is a process description? Well, a process description is a ???documented
expression of a set of activities to achieve a given purpose.??? The process
description documents the steps of the process performed, that is, what you do
when you perform a task. Closely related are procedures that describe the step-bystep
instructions on how to perform the steps in the process.


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