The model itself was written to cover many different organizational and project
situations. An ambiguous style was intentionally chosen by the authors of the
Introduction n 13
CMMI to fit these many situations. This ambiguity results in the need for a lot of
interpretation and decision making by the model users. We hope to help identify
these decisions for you and provide a positive influence in your decision making.
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Chapter 2
Beginning the Journey
introduction
This chapter is for those individuals who are just beginning a process improvement
program. This chapter focuses on defining what a process is and why it is important;
gives a brief comparison of improvement models; offers suggestions of where
and how to start your program; and discusses some of the problems you can expect
to encounter. This chapter also contains information on different types of process
improvement approaches. This chapter should be considered introductory only. For
more information, please read later chapters that delve into how to write processes
and procedures, and how to set up your process improvement program.
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