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Business Process Reengineering (BPR)
2. Benchmarking
3. Process Engineering/Workflow Management
4. Reverse Engineering
5. Model-based process improvement
Business Process Reengineering was a method promoted by Michael Hammer
and James Champy in their book Reengineering the Corporation and quite common
in the early 1990s. Its definition (from their book) is ???the fundamental rethinking
and radical redesign of business processes to achieve dramatic improvements in
critical measures of performance, such as cost, quality, service, and speed.??? This
type of improvement was radical improvement and focused on core business processes
at the enterprise-level of a business. Core business processes could be such areas
or functions as customer engagement, customer support, manufacturing, distribution,
market to collection, integrated supply chain, time to market, and corporate
governance. The criteria for selection of these processes as a core business process
were such things as size (usually large), strategic importance, cross-organizational
boundaries, and customer impact.


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