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The steps in benchmarking
can be summarized as:
Beginning the Journey n 17
1. Identify the benchmark subject??”that is, which process or processes need to
be improved
2. Identify benchmark partners (internal or external)
3. Collect data (surveys, site visits, research)
4. Document the gap (what works, what doesn??™t work)
5. Determine what to do and what the effect will be in the organization
(quantified)
6. Deploy the changes
Benchmarking can be used as an input to CMMI process improvement. It is not
unusual for CMMI process improvement teams to visit other sites or to attend conferences
to learn from other process improvement teams and organizations.
Process Engineering/Workflow Management is the type of process improvement
that most people understand and confuse with CMMI process improvement.
Basically, this type of process engineering looks at functions in the workplace, or
the flow of work, and tries to identify where the bottlenecks are. Usually, the steps
are loaded into a tool that uses animation to show the steps in the work flow.


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