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Where
can we speed up this process? Where is the hole in this process? Who or what is
causing the problem? The best example we can think of is the airline baggagehandling
system. In this scenario, the passenger approaches the check-in counter.
He shows his identification. The airline representative asks him some questions,
reviews his ID, hands him his boarding pass, and places his luggage on the luggage
belt with an appropriate tag. The luggage belt takes the luggage to the back room
where it is scanned and then proceeds to be loaded onto the plane. The plane takes
off and lands at the appropriate airport at the appointed time. The luggage is placed
on the luggage belt and delivered to the owner of the luggage.
OK, those of you who travel frequently know we are being kind. We will not
discuss what some of the problems are or why we have selected some of the wording
we used in this scenario. As for our example, in process/workflow management, an
analysis would be done to measure the throughput of this sequence of events.


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