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Requests for support have actually been deferred based
on these measures. Time is not wasted on developing systems that won??™t be
used or fixing problems that go away by themselves.
Communication??”There is more communication up and down the chain of
command as well as across the organization. For example, the director of
software engineering is talking to developers, and in some cases, the developers
are talking back. This is good. Quality Assurance (QA) is reviewing products
and processes across several projects. They are seeing the results of these
processes and the problems, as well as the differences between the ways project
teams perform. QA is also talking to the EPG (the process improvement
team), and in some cases, swaying them to change some decisions made,
based on how things are actually working (or not working).
So, is process the only answer? No. Process is part of the answer. Process, when
supported by training, enough money, enough skilled people, proper tools, and
management commitment, can help your organization.


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