This alignment is easier said than done.
Most organizations just beginning process improvement don??™t really have clearly
defined business objectives. In fact, what we most often hear from executives when
we ask them what they are trying to accomplish by doing process improvement is
to reduce the number of people they need to staff projects and have the people who
survive the cut become more productive??”that is, have the people do more work in
less time. Of course, that does not include the executive doing the talking. Well,
process improvement will not allow you to significantly reduce your task force. In
fact, especially over the short term, you may have to actually hire more people in
order to structure process improvement efforts and staff them adequately. So this
???goal??? is simply wrong.
Another most often heard response to ???what are your business goals as they
relate to process improvement???? is to get Maturity Level 3 for contract awards. If
these organizations could buy Level 3 (and there is some discussion as to the ability
to buy a level rating), these organizations would be most willing to go that route.
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