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The other problem we run into is when we ask, ???What are your business objectives????
we repeatedly hear one answer: an incredulous, ???Why, to make money of
course!??? The point of this discussion is that most organizations beginning process
improvement are simply not sophisticated enough to have clear goals.
There is a technique that can be used to help define business goals and process
improvement focus areas. It is called the Goal??“Question??“Metric technique. In this
26 n Interpreting the CMMI
method, a workshop is held. It should actually be called the Problem??“Goal??“Question
??“Metric approach. During the workshop, a list of the most common problems
found in the organization is presented. Questions are then asked relating to
the problem, and the areas of the CMMI are used to help focus ensuing process
improvement efforts. The approach starts with a business goal and works backward
to identify improvement actions to achieve that goal. Here is a basic example:
Problem: We can??™t keep up with the number of requirements changes.


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