Why not? Because most
beginning organizations do not have a clear understanding of business objectives
and business goals. They also will not readily admit that there are problems in
the organization. The example we used was pertinent to requirements problems
in systems. However, most true business objectives are at a much higher level. For
example, an organization that clearly understands business objectives would state
that one of their business objectives would be to improve customer satisfaction by
10 percent by reducing the number of defects embedded in their systems and delivered
to their customers by 15 percent. To truly be effective, this type of business
objective, backed up by this metric, requires a sophisticated approach to identifying
problems in organizations; fully defining the problem; relating the problem to
existing, documented business goals; measuring the current process and its results;
and measuring the expected versus realized outcome. This approach is way beyond
most low-maturity organizations.
So, what to do? Since the approach above is used to structure your improvement
efforts, why not use an offi cially approved appraisal method? We suggest
that if you are using the CMMI, that a SCAMPI (Standard CMMI Appraisal
Method for Process Improvement) be used.
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