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And when you do a wonderful job on the project in crisis and bring it
in on time, your reward is to get your butt kicked on the other two projects because
you are late delivering to them. This example is an example of a dysfunctional, low
maturity, yet commonly found organization.
The same problems occur in process improvement. You seldom get the ???right???
people. You get a lot of folks just waiting to retire, or out of rehab, or summer
interns, or burnouts, or people who just can??™t code well. You staff up with five or
six full-time process improvement team members, only to find them pulled off
when their former projects run into trouble. Training for process improvement is
absolutely mandatory, but once the people get the training and start to do the work,
they become overwhelmed and decide to go back to their old jobs, or leave the company
for greener pastures. Or, the organization decides to give a ???condensed??? version
of the training because it is too expensive??”both in dollars spent and in time
spent not doing ???real work.


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