Free electronic library

Most folks do not get to this state when working for an organization??”
they simply go elsewhere. So, no one in your organization will be really excited to
adopt a program that makes them change the way they do their jobs. Most people
have developed over the years their own system or process for doing their jobs. And
if you are the process improvement specialist, you will be responsible for making
them change. And guess what??”you will also have to change the way you do your
job. One way to get people to buy into this whole change/process thing is to have
them write the procedures. If they can??™t or won??™t write, then get them to at least
participate in meetings where they can voice their issues and contribute to creating
the process for doing their work.
Summary
This chapter has attempted to introduce the novice process improvement individual
to some terms and concepts commonly used, and why process improvement is
important. This chapter should be considered a high-level overview. More information
is contained in the following chapters of this book.


Pages:
85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109