What is an organization? Well, normally an organization
is a series of projects currently underway within a department. The term organization
also implies people, structure of the people, and physical plant and equipment.
So, if you are a developer you might be working on coding five programs to maintain
an automobile insurance system, developing a small Web site to track customer
complaints about medical reimbursement, and beginning to design a document
management system to document work hours performed for payroll purposes. That
sounds like three projects to me. However, depending on how your place of business
is set up, you could be working in three different organizations??”the auto
insurance department, the medical insurance department, and the payroll department.
Or, you could be working in just one organization??”the technical information
systems department. An organization can also consist of one individual! So,
the definition of an organization depends.
Our advice is to develop improvement programs (and resultant appraisal) based
on the three different organizations mentioned in the first scenario (automobile
insurance, medical insurance, and payroll as three separate organizations).
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