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Why?
Because each organization has different rules it must follow. For example, automobile
insurance may have state department of transportation regulations to follow,
medical insurance may have federal medical regulations to follow, and payroll may
have federal IRS and state tax regulations to follow. Therefore, the processes will
be different. For example, do you think a customer service department answering
billing complaints from customers should be run the same way as a nuclear power
plant? The nuclear power plant has environmental regulations, nuclear regulations,
and other federal, state, and local policies it must implement in its processes.
The customer service organization probably has much fewer. The margin of error
allowed in the safety factor is also significantly different.
With CMMI, the definition of organization becomes even less clear. An organization
can be one department headed by one director. Or it can be expanded
n n
n
Structure of the CMMI n 31
to include the entire company or enterprise. Our advice? De-scope.


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