Why? Because
Road Runner Industries has a special way, specific to them, of developing anvils. It
is documented, measured, people are trained in it, and the results are tracked.
Capability Level 4: Quantitatively Managed
A quantitatively managed process is a defined process that is controlled using statistical
and other quantitative techniques. Product quality, service quality, process
performance, and other business objectives are understood in statistical terms and
are controlled throughout the life cycle. Yep, this is where such ideals as statistical
process control come into being. However, the point we would like to make is keep
it simple. Metrics do not have to be diffi cult to be useful. In fact, the opposite holds
true. We don??™t want to have to grit our teeth and get a tension headache every time
we think about collecting and analyzing the metrics collected in our organization.
Make them meaningful and associate them with some problem you would like to
conquer. For example: Let??™s say your company makes personal computers and ships
them to customers.
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