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That??™s quantitatively managing.
Capability Level 5: Optimizing
An optimizing process is a quantitatively managed process that is improved based
on an understanding of the common causes of process variation inherent in the
process. It focuses on continually improving process performance through both
incremental and innovative improvements. Both the defined processes and the
organization??™s set of standard processes are targets of improvement activities. Level
4 focuses on establishing baselines, models, and measurements for process performance.
Level 5 focuses on studying performance results across the organization or
entire enterprise, finding common causes of problems in how the work is done (the
process(es) used), and fixing the problems in the process. The fix would include
updating the process documentation and training involved where the errors were
injected. So the process may only be broken at the project level; or, it could be
entirely broken, and the process at the organizational level and all resultant levels
may need to be repaired.


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