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Another way of trying to incorporate technical
expertise into QA reviews is to perform audits with both technicians and QA individuals
participating side by side. This approach is similar to the introductory notes
that discuss allowing peers to perform QA tasks.
SP 2.1 Communicate and Ensure Resolution of Noncompliance Issues at first
seems to indicate that all the Quality Assurance people must do is report the problem
and move on. But the full practice reads, ???Communicate quality issues and
ensure resolution of noncompliance issues with the staff and managers,??? with subpractice
7 describing tracking issues to resolution.
Things that most organizations tend to forget about this process area:
You also need someone to independently review your QA activities and
results. This review can be done by another organization in your company,
n
Understanding Maturity Level 2: Managed n 77
outside your own organization, or by companies that specialize in performing
Independent Verification and Validation or other formal external audits.


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