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Performance-related measurements can include schedule variance (lateness),
effort variance, and unplanned tasks. Quality-related measurements may include
rework and defects. These defects can be collected during all life-cycle phases,
including requirements inspections, design inspections, code inspections, unit
testing, integration testing, and system testing. Process-related measures that we
commonly see can be found by reviewing Productivity at the different phases of
life cycles. For example, in Testing, how many hours were spent deriving test cases
versus how many tests were actually completed?
To be even more confusing, this PA refers to process performance as including
both process measures and product measures. Then later, it refers to ???quality and process
??“performance objectives??? to emphasize the importance of product quality. The
confusion comes in because product measures are primarily used in organizations
to demonstrate quality. This PA refers to process measures as including effort, cycle
time, and defect removal effectiveness.


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