Your project??™s defined process can be decomposed
to discrete subprocesses, and then to the most relevant subprocess that is
contributing to poor performance. Model that one, and see what results you obtain.
Incorporate any needed improvements into your project processes and your organizational
processes, where appropriate. This explanation is a very short overview
of quantitatively managing project and organizational processes. Please, please see
our Chapters 18 and 19 on statistical process control and high maturity concepts,
respectively.
Project managers should do at least a weekly review of the project measures
and how they are being used. This information is usually communicated to senior
management. A measurement group is usually needed to support measurement
activities. Collection of data is easier if automated tools are used. Manual collection
of data can be burdensome and can lead to abandonment of this effort. Automated
tools are very helpful, but do not go out and buy a tool willy-nilly. Most tools cannot
support the very project-specific and organization-specific measures that need
to be taken.
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