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So comparisons for bottlenecks
and other trends were almost impossible, and would be inaccurate. However, the
organization tried to advise us that these data met the criteria for stable, consistent
data because they had data for as far back as 15 years. Sorry, no cigar. By the way,
this example occurred during an external evaluation of an organization seeking a
Maturity Level 4 rating.
Things that most organizations tend to forget about this process area:
Make sure the project manager (or whoever will actually use these data
to manage the project) is involved in determining which measures he will
need.
Train the people collecting the data and the people who will use the data.
Make sure that decisions are made that show that these data and models were
used. If they are not used, they do not really exist. Show how the project??™s
defined process was changed, reviewed, or influenced by these data.
Make sure you have examples of using process, product, and quality measures
and models.
The generic practices that map directly to this process area are GP 4.


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