This PA identifies the root cause(s) and addresses the cause using a structured
approach. The steps in this approach are:
Look at the defects and problems in the organization
Select data to analyze
Analyze causes
Prepare proposals to address the problems
Implement the proposals
Evaluate the effects of the changes
You should already be analyzing defects and problems during Project Planning
and Project Monitoring and Control at Level 2. Training to perform the more
sophisticated studies required for Level 5 should be considered.
We recommend that users of the CMMI for process improvement also review
the CMM for Software for more advice or suggestions on other activities to include
in order to satisfactorily complete this PA. Kickoffs, sharing among projects, roles
in the organization, rolling up project data/causes/problems into organizationallevel
data, and integrating changes into the processes are described somewhat in the
CMM model, and may benefit the reader in understanding this PA.
Things that most organizations tend to forget about this process area:
You are analyzing defects of the process.
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