The defects of the process may result
in product defects, which are probably more noticeable in your organization.
For example, if your process for Unit Testing is broken, more defects may
be released to the customer or more time may be spent in the entire Testing
phase. What you may notice is that cost and effort are up, and defect rates
are up. We worked with one organization that was just beginning the process
improvement journey and were a very low, Level 1 organization. The director
of software engineering, after hearing this process area explained, proudly
announced, ???Well, we are obviously a Level 5 organization! We use an automated
debugger that finds defects in our code.??? Wrong. He was focusing on
product defects and not on process defects. And there did not seem to be any
analysis on what was causing the defects.
The CMMI now makes very clear that the processes under review here should
be quantitatively managed processes??”that is, those processes that were
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studied, produced, and implemented in the organization using the concepts
discussed in the previous chapter on Maturity Level 4.
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