So, the processes,
subprocesses, models, and benchmarks that the organization developed and
used as part of their statistical control effort are the primary ones that are
scrutinized here. So, your outputs from Level 4 form your inputs to Level 5.
The generic practice that directly maps to this process area is GP 5.2 Correct
Root Causes of Problems.
Causal Analysis and Resolution includes identifying defects and where in the
process they were introduced; determining the causes of defects and their resolution;
and defining methods and procedures to avoid introducing defects into the
processes in the future.
Summary
The focus at Level 5 is on improving processes, but now the OSSP is the controlling
document that provides the primary focus. By using the OSSP (which by now
must surely reflect true organizational functioning), process improvement can be
engineered into the organization in a much more reasonable and effi cient manner.
Level 4 focuses on special causes of variation in the processes of the organization.
Level 5 tries to find common causes and fix them, which will result in overall
improvements.
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