Measurements are used to select improvements and reliably estimate
the costs and benefits of attempting the improvements. Measurements are used to
prove the actual costs and benefits of the improvements. These same measurements
can be used to justify future improvement efforts.
There are two types of improvement strategies??”innovative and incremental.
Incremental builds on the foundation of earlier improvements. Innovative tends
to introduce more radical and drastic methods of improvement. Both can work in
an organization, depending on the culture of the organization and the strength of
its leaders, both politically and charismatically. However, most organizations have
reported that incremental approaches to process improvement tend to have more
long-lasting effects and lead to easier institutionalization.
At Level 5, the focus is on constantly reviewing and improving the processes,
but these improvements must be introduced in a disciplined manner in order to
manage and maintain process stability.
iii iMPleMentAtion
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Chapter 9
Alignment of Multiple
Process impro ement
initiati es
It is not uncommon to find multiple process improvement initiatives within even
a moderately sized organization.
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