Summary
There are four phases of process improvement:
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166 n Interpreting the CMMI
Set Up
Design
Pilot
Implement
These four phases may be accomplished in as many ways as there are organizations.
However, no matter which approach you take, or even which model you
choose, planning the effort and tracking the effects of the effort are paramount.
Process improvement must be planned and tracked as if it were a project. If not,
slippage will occur and focus and momentum will be lost.
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Chapter 12
People, roles, and
responsibilities
This chapter discusses the major players involved with a process improvement (PI)
task. Group and individual responsibilities are highlighted. However, your organization
may require more??”or fewer??”groups. Also note that one person can fulfill
many of these roles simultaneously or serially, depending on the size of your organization
and the complexity of your process improvement effort.
Process impro ement Champions,
Sponsors, and Groups
Process improvement efforts generally require the following individuals and groups:
PI Sponsor??”The person from the organization responsible for overseeing the
entire PI effort.
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