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What matters is that the people in your organizations feel that they are part
of the process of process improvement. They need to be able to introduce ideas, as
well as to challenge the ideas produced by the EPG currently under development.
Also necessary is a mechanism to communicate to the organization what the EPG
is doing. See the discussion elsewhere in this book concerning a communication
plan for ideas. Remember you have to communicate things at least seven times and
three ways just to be heard.
Quality Assurance (QA) and the ePG
What??™s the difference between Quality Assurance and the EPG? Can??™t we have
QA do process improvement too? Can??™t we just structure the organization so that
process improvement becomes another QA initiative? No, that is a recipe for disaster.
If you set up your process improvement effort as part of QA??™s duties, process
improvement will be seen as just another QA task. It will not receive the attention
from management??”and from the organization as a whole??”that it requires. Can
QA people serve as part of the EPG? Of course.


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