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Margaret K. Kulpa, Kent A. Johnson

"Interpreting the CMMI: A Process Improvement Approach, Second Edition"

Say you are stuck at work
one evening. You think you can get home in time to fix dinner, but doing some
shopping beforehand is definitely out. So you call your teenage son and ask him to
go to the store to buy some food for dinner. Would you leave it at that? Those of you
who have teenagers know the answer is a resounding no. You decide that you will
fix macaroni and cheese for dinner, and you tell him this over the phone. Consider
all of the different options someone would have with only that requirement. Do you
get the boxed stuff? If yes, do you get the name brand or the store generic? If you
are fixing it from scratch, what kind of cheese do you get? How much? What kind
of macaroni? How much? Do you need anything else, like maybe milk? Regular,
skim, condensed, evaporated? Now, back to the teenager. If you tell him all of
this over the phone, what else do you tell him? That??™s right??”write it down! Why?
Because you know he is more likely to get it right if he writes it down than if he just
tries to remember it. Unless your teenager is some kind of genius.


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