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178 n Interpreting the CMMI
Well, process improvement is the same way. If you want someone to do it right,
and have everyone doing a task consistently, then write it down. And write it in
enough detail that it is not open to interpretation. Understanding this concept is
the heart of this chapter.
When writing documentation or making writing assignments, remember people
hate it, people are not good at it, or they think they can do it until they try
and then they can??™t. But they can be taught. When writing documentation, don??™t
use documentation from your previous organization. You??™ll get to check off the
Designing procedures part of your plan, but ...
You won??™t get buy-in from the organization
Your wonderful procedures will never be implemented across the
organization
You??™ll fail the SCAMPI
Doesn??™t the CMMI tell me how to do stuff? Can??™t I just copy what it says and
reword it a little bit? No! The CMMI documents best practices from other organizations.
It describes what to do, not how to do it. The organization??™s job is to document
how to do things.


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