Process definition Approaches
This section describes our approach to supporting the Process Action Teams that
are charged with developing processes and procedures to be implemented throughout
the organization.
One way to develop processes and the rest of the documentation necessary is to
begin with writing workshops. Those individuals tasked with creating documentation
should attend these workshops where ideas concerning the area of documentation
are discussed. Then after the workshop, the individuals tasked with the
assignment go back to their desks and begin writing. The documentation itself is not
produced during the workshop. That would take forever. However, the workshops
are very useful in giving people ideas. Also consider assigning two people to write
the document. However, make sure that each is writing the document or that they
have worked out a deal where one writes it and the other reviews it and makes
changes. Just don??™t assume that they are writing the document. We have found that
sometimes when this dual approach is used, one person assumes (or wishes) that the
other person is writing the document, and vice versa, and the document does not
get written.
Pages:
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412