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So, no news is not good news. If people do not feel part
of the process, they will not buy-in to it. And ultimately, they might sabotage the
effort. So try to find out what is happening.
The opposite also holds true. People will complain ad nauseam about the procedures
because:
They have to read them. No one likes to read anymore??”we wait for the
movie or the video game to come out.
They have to follow them.
They have to change the way they work.
Someone is monitoring how they do their jobs.
We won??™t go into changing the culture??”there are already several books on the
market about that. Suffi ce it to say, people do not like to change. So reward them
for their efforts, and praise them.
Besides simply talking (and listening) to people, we suggest a report card. Simply
create a checklist that can be e-mailed to each project manager and have him
fill it out and return it to the EPG. It should track whether each project is using the
procedures, which ones are used or not, and why or why not.
You may have to take a stand to stop the complaints.


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