While there are many plans that can be written, the following plans are normally
needed to promote a successful process improvement effort:
A plan that documents why process improvement is being initiated and what
it will cost
A plan that specifies the areas of the organization and the issues to focus on
and assigns personnel
A plan to addresses each weakness found and builds a schedule with associated
deliverables
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Chapter 15
defining Processes,
Procedures, Policies,
and Charters
This chapter is the ???meat and potatoes??? chapter. This chapter provides guidelines
for creating process improvement documentation and presents templates. You do
not have to use these templates! They are simply provided to help you get started.
Find something that fits your organization??™s culture and use it.
defining Processes
A process consists of:
Roles and responsibilities of the people assigned to do the work
Appropriate tools and equipment to support individuals in doing their jobs
Procedures and methods defining how to do the tasks and the relationships
between the tasks
A process is not just a high-level flowchart.
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