So, after conducting the review, define
measures that align to the organization??™s information needs. Provide detailed measurement
definitions (also called specifications) of what is to be measured (precisely
and unambiguously), how it is to be measured, and how the measures will be analyzed.
A measurement specification should contain a definition of the measure,
source of the data, collection mechanism, criteria for counting, units of measure,
and expected range value. Make sure that when you conduct this exercise that you
actually analyze what is actually needed and that you don??™t simply develop a rationale
for continuing to collect the measures that you have always collected. Information
needs usually focus on cost, quality, schedule, customer satisfaction, or
generating new business. Few organizations really analyze how their measurement
programs support business objectives and information needs. Most organizations
do not invest serious time and effort into developing meaningful measurement
specifications. Therefore, their results continue to disappoint them.
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