The PPBs and PPMs are used to plan and demonstrate actual
improvement.
Successful organizations have shown the value from lower level measures to justify
the transition to more mature measures. They have created useful measurement
specifications that work through all the levels. Successful organizations start using
simple PPBs and PPMs early in their improvement efforts. Unsuccessful organizations
have gone through the motions of collecting measures, without understanding
the measures they need to collect or how quantitative analysis of the measures
works. Unsuccessful organizations often just produce ???pretty pictures.???
Summary
Measurement should start on the first day of your process improvement journey.
Successful organizations analyze how their measurement programs support business
objectives and information needs. Successful organizations communicate their
process improvement goals and why measurement is being done. They invest serious
time and effort into developing meaningful measurement specifications. They
don??™t set unreasonable goals and then measure performance against those unreasonable
goals.
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