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Measures are collected ???painlessly,??? that is, as automatically as possible,
and as a side effect of performing work. Successful organizations focus on a
n
214 n Interpreting the CMMI
small number of PPBs and PPMs that are used to make real decisions to improve
the projects and the organization. And they perform real, continuous quantitative
improvement.
215
Chapter 17
A Boatload of Metrics
This chapter offers some guidelines for metrics to use in your organization. It
presents some metrics that are commonly collected in organizations, some tips on
how to devise metrics, and some advice on structuring your metrics process.
We could not possibly discuss everything necessary to set up and administer a
top-notch metrics program in one small chapter. To that end, we have listed several
books on the subject at the end of this chapter.
For a discussion on the importance of collecting consistent data, and when and how
to collect that data, please read Chapter 18, ???Statistical Process Control,??? and Chapter
19, ???A High Maturity Perspective.


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