??? By the way, you will find that we use the terms measurement
and metric interchangeably. We are sorry if this offends you, but we decided
that we really don??™t want to weigh in on the war of words around measurement.
Background
When beginning a process improvement effort in an organization, invariably a
project manager (PM) or the executive in charge will pull one of us aside and ask,
???What metrics should we collect???? We hate that question. We hate it because it
shows that the person asking has no clue about what process improvement is and
generally only wants a quick fix for his organization. ???Just tell us what to collect,
we??™ll do it, and then we??™re done.??? We don??™t think so. Now, true, this judgment is
harsh??”after all, these people are only beginning the process improvement journey.
However, one of the first deliverables requested by management from us for any
organization is a list of metrics to collect. The managers then mull over the metrics
and decide not to collect them anyway because by collecting the metrics, we can
really track and report on what is going on in the projects, and, heaven knows, we
216 n Interpreting the CMMI
just can??™t have that! So, much moaning and groaning takes place??”we don??™t have
the people to do this, we don??™t collect these numbers, we don??™t need these numbers,
the staff won??™t stand for it, and so on.
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