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The overall change activity including number, type, and size of changes
191. The effect of implementing each process improvement compared to its
defined goals
192. Overall performance of the organization??™s and project??™s processes, including
effectiveness, quality, and productivity compared to their defined goals
228 n Interpreting the CMMI
193. Overall productivity and quality trends for each project
194. Process measurements that relate to the indicators of the customer??™s satisfaction
(e.g., surveys results, number of customer complaints, and number
of customer compliments)
Causal Analysis and Resolution
195. Defect data (problem reports, defects reported by the customer, defects
reported by the user, defects found in peer reviews, defects fond in testing,
process capability problems, time and cost for identifying the defect
and fixing it, estimated cost of not fixing the problem)
196. Number of root causes removed
197. Change in quality or process performance per instance of the causal analysis
and resolution process (e.


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