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Recommendations to improve the metrics identification and collection process
itself
2. Recommendations to improve actual performance on projects
Recommendations to Improve the Metrics
Identification and Collection Process Itself
The Number One, overall recommendation is to automate the process and make it
seamless and simple! If it is too hard, the metrics collected will be useless. If it??™s too
damn hard, people won??™t do it.
Other recommendations include:
Involve your project managers and process owners with designing the metrics
to be collected. Help them to understand why metrics are collected and how
to use them to help run their projects.
Collect metrics that the project managers need. Other metrics (i.e., corporate-
level metrics used for executive reviews) can be generated automatically,
based on the project-level data, and rolled up into a corporate report.
Metrics should not be used punitively. They should be used to help assist
the project managers in running their projects more effectively and to help
improve estimating and tracking techniques.


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