Facilitate workshops to derive meaningful metrics. Involve the project managers,
directors, supervisors, metrics team, quality assurance personnel, process
improvement specialists, technicians, budget and finance representatives,
and any other interested individuals. Try to map your project-level and senior
management-level metrics to business objectives and problems the organization
faces.
Provide feedback to the project managers and staff on the metrics collected
so that they may see how they are doing compared to other projects in the
organization and to other projects throughout the different business units.
Recommendations to Improve Actual Performance on Projects
Train the project managers and anyone else who generates, collects, reviews, or
uses the metrics. First of all, make sure your PMs have received detailed, effective
training in basic project management. Some managers simply do not have the skill
sets required for the increasingly sophisticated tasks that their jobs require. For
example, it is not uncommon to find PMs who are not really administrative-type
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managers concerned with costs and budgets.
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