Therefore, most organizations can benefit from
improving their requirements definition and analysis efforts, in that the Requirements
phase appears to be where most errors are injected.
Summary
Generating metrics is not really that diffi cult??”just look at the list we have presented!
However, generating meaningful metrics that can be used in your organization
is a little bit more complicated. Getting buy-in for the metrics effort will take
some time and persuasion, and collecting and understanding the metrics will also
present a challenge.
Do not give up! Most process improvement books (the CMMI among them) do
not expect you to get it right the first time. In fact, the one thing that you will find
is that, as you use the metrics, you will need to update them and make changes as
your business needs change and as your staff becomes more knowledgeable.
Make sure you understand each metric selected for use, why it was selected,
how it will be used, and how and when it will be collected. If not, ask. Maybe
someone who generated the metrics decided that since these numbers worked at his
previous place of employment, they should work here.
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