Or maybe the metrics were
designed for some other department or type of work or level in the corporation that
does not meet your needs.
There are many, many books on metrics and metrics programs available.
Although we make no recommendations, the ones most of our customers have
used the most are:
A Boatload of Metrics n 233
Measuring the Software Process, William Florac and Anita Carleton, Addison
Wesley, 1999.
Practical Software Measurement, John McGarry, David Card, Cheryl Jones, Beth
Layman, Elizabeth Clark, Joseph Dean, and Fred Hall, Addison Wesley, 2002.
Metrics and Models in Software Quality Engineering, Stephen Kan, Addison Wesley,
1995.
Understanding Variation: The Key to Managing Chaos, Donald J. Wheeler, SPC
Press, 2000.
235
Chapter 18
Statistical Process Control
This chapter is about Statistical Process Control, or SPC. This topic is often the
most dreaded of all subjects when discussing process improvement. Why? Because
it involves numbers and then scrutinizing the numbers to determine whether the
numbers are correctly collected, reported, and used throughout the organization.
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