The charts produced tracked
productivity of contractor labor, cost of contractor labor, and CPU uptime versus
downtime. The reason so many charts were produced was that some managers
wanted them in color; some managers wanted them for the month ending on
the 15th of the month; other managers wanted them ending on the 30th of the
month; others wanted them produced weekly; and others wanted them produced
monthly and quarterly. But they were basically the same charts! Once this observation
was reported to senior management, the lower-level managers were told to
only view the charts for data reported at the end of the month and no more color
representations.
Another organization that we appraised did the following ???dog and pony??? show
for the appraisal team. We were given a presentation by the Metrics Team of the
metrics and control charts used in this organization. Several members of the Metrics
Team got up and presented their charts on the overhead projector, and then
sat down. After the presentations were over, the appraisal team had a chance to ask
questions.
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