Our team members were silent. They had been suitably impressed by the
length and depth of the metrics collection and reporting. The charts were pretty, in
color, and seemed sophisticated. We were not impressed. Our job was to help our
team determine whether the metrics collected were appropriate enough to use to
measure the stability and predictability of the processes used in this organization.
So, we began asking questions of the leader of the Metrics Team. Our question was,
???How did you collect the data???? He told us the data were collected using an automated
tool. We asked for a demo of the tool. During the demo, we asked, ???What
data were collected? How was it determined to collect these data? How were the
charts used in the organization? What did all of the charts show? Where were the
data that could backup the information on the charts? What story were the charts
really telling???? He could not answer our questions. Instead, he had us talk to the
programmer who had coded the program used to collect the data. The programmer
could not tell us why the programs used the formulas to collect and calculate data
values.
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