He only knew that he was responsible for updating the program. When was
the last time he did that? Well, he had been there 12 years and had never updated the
program. He told us to talk to the strategic planning manager who was responsible
for creating the Master Schedule. So we did. She also could not tell us why these
data were selected and what the charts showed. She told us to talk to the contracting
offi cer who was in charge of the budget and billing the client. She also could not
tell us the answers. Nor could she explain how the budget was derived or how the
billing was calculated. She referred us back to the strategic planning manager. She
referred us back to the Metrics Team. Basically, no one in this organization really
knew where the data came from, how they were collected, and whether they were
246 n Interpreting the CMMI
still relevant or not. No one had bothered to ask. They were happy producing pretty
pictures. No decisions were being made based on these charts.
The two organizations discussed used control charts to display their data.
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