This work includes:
Maintaining control charts of the subprocesses and identifying the root cause
of out of control points
Adding the actual performance data to the prediction models
Taking corrective actions throughout all phases of the project??™s life cycle to
best achieve the project??™s quality and process??“performance objectives
Start early to le el 4
It takes some time for most organizations to collect the kind of data we have shown
in the examples. If you don??™t have this much data, don??™t become disheartened. One
of the things that we have found in working with organizations moving to high
maturity is that even a little good data go a long way.
n n n n n n n n
A High-Maturity Perspective n 269
transitioning to le el 5
The people we work with don??™t have as much of a problem with the concepts at Level
5 as we have seen with Level 4. But there are a few points that need to be made
with each of the process areas, that is, Organizational Innovation and Deployment
(OID) and Causal Analysis and Resolution (CAR).
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