The year after he was replaced as committee chair,
the organization documented savings of over $700,000 from implementing process
improvement proposals.
Establish a Well-Defined Process for Improvement Proposals
The process or procedures for improvement proposals need to include details on the
improvement proposal content, the routing, the analysis, the reviewing, the initial
approval of proposals, the feedback, the piloting methods, measurement methods,
the review of piloting results, and final approval to roll out to the organization. The
process or procedure should document the formats, the steps, and the authority. It
should also identify the metrics to collect on the proposals, for example, number
of proposals, how many from each group, time to respond, the number by status,
and so forth. In addition, clear responsibility for independent process reviews and
audits needs to be established to ensure the process is followed.
The analysis of improvement suggestions needs to be based on the data collected
as part of the Level 4 activities.
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