The approach described
in the Causal Analysis and Resolution process area works well for finding these kinds
of improvements. These improvements are often the responsibility of the Process
Improvement Group or a special team chartered to find incremental improvements.
A High-Maturity Perspective n 271
Innovative improvements are major leaps in performance accomplished by bringing
into the organization a significantly different process or technology. A good
place to look for this type of improvement is from an external organization or specialists.
These improvements are often the responsibility of a Process Action Team
chartered to address a particular area or problem.
Targeted improvements are specific areas that have been identified as problematic.
Senior management may establish an area of improvement as an organizational
goal; for example, an organizational goal might be to reduce delivered defects
by 20 percent. These goals are used to solicit improvement suggestions from across
the organization.
The goal derivation, refinement, planning, and retirement process needs to be
defined and understood by everyone involved in these activities.
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