Be sure everyone
participating is trained in goal derivation and process improvement including
senior management. Consider establishing a Process Action Team(s) to create the
process and create a draft set of goals. Use caution in defining the goals so that they
don??™t belittle individuals or disciplines.
Clearly Communicate Process Improvement
Activities and Goals to the Staff
Senior management is responsible for clear and positive communication to the
staff of the goals, why the goals are important, and their personal commitment
to improvement. This can be a very positive activity for the organization, but only
when senior management takes the lead and describes the positive reasons for
improving the process and technology.
Goals need to be considered part of the project commitment process. Imposing
annual organizational goals on ongoing, preexisting projects is a change in requirements
that needs to be managed as any other requirements change. Don??™t let your organization
revert to Level 1 behavior by imposing uncommitted requirements on projects.
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