Remember to communicate seven times and three ways. The three ways might
be the company Web page or newsletter, staff meetings, and ???all hands??? meetings.
We worked with one organization where the goal definition activity was not
clearly communicated to the staff, and the rumor mill had decided that senior
management was meeting with the project managers and technical leads in order to
plan a massive layoff. The morale was turned around only after the chief technical
officer called a special engineering-wide meeting to communicate what was really
going on.
The other process area described in Maturity Level 5 is Causal Analysis and
Resolution. The CAR process area is a high-level description of identifying causes
of defects and other problems and taking action to prevent them from occurring.
The steps identified in the five specific practices are:
272 n Interpreting the CMMI
SP 1.1 Select the defects and other problems for analysis.
SP 1.2 Perform causal analysis of selected defects and other problems and propose
actions to address them.
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